• At Sparkle & Co Boutique we take great pride in our craftsmanship and we hope you will be delighted with your purchase. However, we cannot accept returns on bespoke or personalised orders, as all our items are handmade to order, which makes them unique.
  • Refunds or exchanges are only offered if we have not supplied the item ordered, if the item was not made to the stated specifications or if the item is faulty in which case it will be repaired or replaced.
  • Therefore, please make sure you order correctly. We cannot be held responsible for instructions not being followed correctly when taking impressions, or for miss-spelllings received on the order forms – please check carefully!
  • If we have made a mistake on your order, please call us within 3 days of receiving your jewellery for instructions for returning the item(s) to us.
  • Please note: Every persons fingerprint is unique and this is something that develops over time. Although ridges tend to develop at around 3 months, each child is different and some will have detail in their finger tips from birth. The DIY impression kits are designed to pick up all the detail on the fingertip. Even the impression of a child’s finger without much detail still makes an beautiful keepsake to treasure.
  • All charm sizes quoted are approximate. Due to the nature of silver clay the piece will shrink during the heating process and we cannot give an exact measurement due to this factor.
  • If you require your order by a specific date then please let us know at the time of ordering. We will try to accommodate your request where possible. Fingerprint jewellery items will be delivered within 2-3 weeks from the date the print is taken, if done by appointment, or the date we receive the impression kit back. Please allow up to 3-4 weeks for the Hand/Footprint product ranges.
  • All charms and pendants are made with 99.9% pure silver. This is a precious item and therefore needs to be handled with special care. If worn every day the item may show signs of wear and tear and the detail may fade over time. This is more prevalent with charm bracelets and keyrings which are more prone to being knocked against hard surfaces.
  • For ongoing care of your silver, please remove your jewellery before going swimming and avoid metal on metal contact. If you choose to polish your piece with any liquid or silver dip please ensure this does not come into contact with any of the oxidised (black) areas.
  • As with all jewellery, links and attachments such as jump rings and cufflink backings can be broken if handled roughly or not treated with care. The jewellery we supply is only intended for adult wear, as they may represent a choking hazard for younger children. Any items purchased for children should be kept until they are old enough or responsible enough to wear them.
  • Payment of the goods must be made when you place your order. We will not start making your jewellery until the payment has been received in full and cheques have been cleared. The price includes delivery of the goods, unless collected.
  • We accept cheques, Paypal, bank transfers and cash by appointment.
  • Please note we only accept card payments via PayPal.
  • If you still have questions, please use our Contact page to get in touch*